How to Survive (& Thrive) in a Call Centre by Alison Mathiebe
How to Survive (& Thrive) in a Call Centre by Alison Mathiebe PDF, ePub eBook D0wnl0ad
"Alison Mathiebe has written a book that is clear, concise and comes from evident practical experience. It is certain to boost the confidence and success of those just entering (or considering) the profession, and is a great go-to resource for established call centre agents."Brad Cleveland
bradcleveland.com/blog
Author, Call Center Management on Fast Forward (ICMI Press)
"How To Survive (& Thrive) in a Call Centre by Alison Mathiebe is a very welcome contribution which will help call centres to guide, support and inform new and existing call centre staff. In particular, it would prove a useful text to give to all new staff helping them understand and adjust to working in stimulating and sometimes challenging environments. The 24 chapters address the main topics and are short enough to provide bite-size learning for agents and operators. "
John P. Wilson author of The Call Centre Training Handbook
This book will give you inside secret tips for supercharging your call centre career and increasing your income.
How to Survive (& Thrive) in a Call Centre is a comprehensive, solution filled resource designed to improve the careers of call centre agents. Think your call centre job is going nowhere? This book will show you how to recast the dead-end into a satisfying, financially sound career pathway.
Alison Mathiebe is the trainer, the award-winning call centre manager and the success story. She provides stable, sensible solutions for call centre agents with the calming voice of a mentor. She will show you:
* How to reduce stress
* How to contribute to the call centre's success
* How to provide outstanding customer service
* How to increase sales results and maximise bonus opportunities
* How to improve your overall performance
* How to advance your career
When Alison completed university she dreamed of working in a museum, but she had to survive. While she waited to land the coveted position in a museum, she took a job in a call centre and designed a career. Her success documents accepting a stop-gap job and carving a future in a sustainable field with more promise than she ever imagined. Whether you are looking for work or are an experienced call centre professional, this book holds the key to your call centre success.
In How to Survive (& Thrive) in a Call Centre, Alison Mathiebe demonstrates the power of the call centre agent as a team member and a problem-solver. Through Alison, access the personal pride in succeeding in a traditional role with a non-traditional work-flow. Alison Mathiebe is the one mentor to catapult you into career success and financial gain.
From reader reviews:
Ashley Parra:
Have you spare time for a day? What do you do when you have considerably more or little spare time? Yes, you can choose the suitable activity intended for spend your time. Any person spent their very own spare time to take a go walking, shopping, or went to the Mall. How about open or read a book called How to Survive (& Thrive) in a Call Centre? Maybe it is to get best activity for you. You know beside you can spend your time together with your favorite's book, you can wiser than before. Do you agree with their opinion or you have other opinion?
Tenesha Little:
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Lisa Sullivan:
Are you kind of busy person, only have 10 or perhaps 15 minute in your day time to upgrading your mind expertise or thinking skill actually analytical thinking? Then you are receiving problem with the book than can satisfy your short period of time to read it because all this time you only find publication that need more time to be go through. How to Survive (& Thrive) in a Call Centre can be your answer as it can be read by you actually who have those short free time problems.
Read How to Survive (& Thrive) in a Call Centre by Alison Mathiebe for online ebook
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